Diamond Buses
Posted: 25 Apr 2018 16:11
Dear Diamond Buses.
Whilst riding through Belbroughton en-route to work, I was nearly taken-out by one of your buses on a close-pass and by the fact it pulled in too early on an inside bend. The service concerned was the 318 heading out of Belbroughton towards Bromsgrove at approximately 13:10. I suggest that you have words with the driver to educate him on overtaking cyclists.
Regards
Philip Whiteman
.....................................
Hi Philip,
Firstly allow me to apologize for our driver's actions and reassure you that anything of this nature is taken very seriously as is any other complaint of this nature.
I was concerned to learn of the events you described in your message, as the safety of our passenger's and other road users like yourself is of significant importance to us.
In view of your comments, and others received on the same matter, the driver identified will be dealt with and the appropriate action taken against the individual to ensure that such behaviour is not repeated.
I would add that all our drivers are regularly monitored by our own inspectorate staff in regards to conduct and driving standards, and their reports are kept on the driver’s personal record, as are complaints such as yours.
I hope this reassures you sufficiently and once again thank you for taking the time to contact us regarding this matter.
Regards
Diamond Bus
Whilst riding through Belbroughton en-route to work, I was nearly taken-out by one of your buses on a close-pass and by the fact it pulled in too early on an inside bend. The service concerned was the 318 heading out of Belbroughton towards Bromsgrove at approximately 13:10. I suggest that you have words with the driver to educate him on overtaking cyclists.
Regards
Philip Whiteman
.....................................
Hi Philip,
Firstly allow me to apologize for our driver's actions and reassure you that anything of this nature is taken very seriously as is any other complaint of this nature.
I was concerned to learn of the events you described in your message, as the safety of our passenger's and other road users like yourself is of significant importance to us.
In view of your comments, and others received on the same matter, the driver identified will be dealt with and the appropriate action taken against the individual to ensure that such behaviour is not repeated.
I would add that all our drivers are regularly monitored by our own inspectorate staff in regards to conduct and driving standards, and their reports are kept on the driver’s personal record, as are complaints such as yours.
I hope this reassures you sufficiently and once again thank you for taking the time to contact us regarding this matter.
Regards
Diamond Bus